Users getting payment reminders while actively paying

What's happening: When someone books a paid session, the system immediately sends a "payment reminder” email—even if they're completing payment during signup. This creates confusion because they receive a payment reminder while actively paying.

The problem: Clients think something went wrong or that their payment didn't process. It undermines confidence in the booking experience.

Suggested solution: Create an option to suppress the email entirely and just don’t allow anyone to book until they submit payment.

Why this matters: First impressions matter. A confusing payment experience can damage trust before the actual service even begins.

Happy to provide more context if helpful. Thanks!

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Upvoters
Status

In Review

Board
💡

Feature Request

Date

6 months ago

Author

hello

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